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Introduction
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Module 1 - Introduction to QMS
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1.1 What is ISO? (QMS)
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1.2 ISO Standards (QMS)
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1.3 What is ISO 9001? (QMS)
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1.4 ISO 9001 Derivatives (QMS)
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1.5a ISO 9001 Structure (QMS)
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1.5b ISO 9001 Structure – Part 2 (QMS)
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1.6 What is a Quality Management System? (QMS)
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1.7 What is an Integrated Management System? (QMS)
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1.8 The Process Approach (QMS)
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1.10 QMS Principles in ISO 9001 (QMS)
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1.11 Quality Management (QMS)
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1.12 What is Quality? (QMS)
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1.13 Customer Expectation (QMS)
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1.14 The 5 Causes of Poor Quality (QMS)
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1.15 The Cost of Poor Quality (QMS)
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1.16 Documenting the Quality Management System (QMS)
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1.17 Implementing the Quality Management System (QMS)
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1.18 Benefits of a Quality Management System (QMS)
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Module 1 Test (QMS)
5 questions
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1.1 What is ISO? (QMS)
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Module 2 - The Planning Phase
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2.1 Introduction (QMS)
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2.2 Understanding the Context (QMS)
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2.3 Interested Parties (QMS)
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2.4 Determining Scope (QMS)
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2.5 Leadership and Commitment (QMS)
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2.6 Quality Policy (QMS)
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2.7 Roles and Responsibilities (QMS)
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2.8 Addressing Risks and Opportunities (QMS)
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2.9 Objectives and Targets (QMS)
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2.10 Resources (QMS)
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2.11 Competence (QMS)
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2.12 Awareness (QMS)
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2.13 Communication (QMS)
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2.14 Documented Information (QMS)
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Module 2 Test (QMS)
5 questions
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2.1 Introduction (QMS)
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Module 3 - The Operation Phase
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Module 4 - The Check and Act Phases
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Module 5 - The Internal Audit
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5.1 Principles of Internal Auditing
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5.2 Internal Auditor Responsibilities
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5.3 Internal vs. External Audit
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5.4 Purpose of Internal Audit
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5.5 Requirements of ISO
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5.6 Criteria for Selecting Internal Auditor
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5.7 Internal Audit Findings
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5.8 Audit Non-Conformities
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5.9 Audit Observations
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5.10 Major & Minor Non-Conformities
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Module 5 Test (QMS)
5 questions
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5.1 Principles of Internal Auditing
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Module 6 - Organising the Internal Audit
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Module 7 - Internal Audit Elements
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Module 8 - The Main Audit
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Follow-On Courses
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